Temi Care powered by HelloGard is hands-on virtual support that ensures that your Temi Robot is functioning to the best of its ability within your community. We highly recommend getting Temi Care as it maximizes the value that Temi can bring to all of your community constituents. Temi Care contains the following:
● Ongoing (Escalated) Support
● Monthly Calls
To ensure that Temi is operating to the best of its ability, we take a consultative approach by first working with you to understand exactly how you are looking to use Temi to better protect, connect, and engage your community members. Then we walk you through the onboarding and setup process to make sure that all of Temi’s fundamental operations are in place.
This includes a full tutorial on the robot’s autonomous navigation capabilities and Temi’s telepresence feature, hands-on assistance in the setup of your Home Base, tailored settings suggestions based on Community needs & environment, and more. During this onboarding process is also when we assist in the setup of any integrated technologies with Temi (e.g., Thermal Camera, Telehealth, Food delivery, etc.).
Lastly, we assist your community’s Temi Admin in the best way to use the Temi Center to manage your fleet of robots. This will be accomplished with one meeting. If need be, we are happy to provide further clarification in a follow-up meeting.
On Going Support
With Temi Care, we will meet with your community’s Temi Admin for 30-60 minutes each month to assist with any operational challenges that the robot may encounter.
This monthly meeting will also be time to discuss and brainstorm different ways to further drive engagement with the robot in your community. Furthermore, this will be the time to gain very important feedback on both how the robot is functioning as well as any feature suggestions that we can expedite to the Temi development team.